BazaarPro
Operated by Govind Gopal Fabrics LLP
Last updated: 6 October 2026 · Effective from: 8 September 2026
This Privacy Policy explains how Govind Gopal Fabrics LLP (“we”, “us”, “our”, “the Company”) collects, uses, stores, shares and protects your personal data when you use the BazaarPro mobile application (“the App”).
We are the Data Fiduciary in respect of the personal data described in this Policy, as that term is defined under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025.
BazaarPro is a business-to-business wholesale ordering application. It is intended for use by retailers, wholesalers, distributors and our own staff. It is not directed at, or intended for use by, individuals below the age of 18 years.
By creating an account and using the App, you acknowledge that you have read and understood this Policy.
Data Fiduciary: Govind Gopal Fabrics LLP
Registered address: IX/25 Main Road, Kailash Nagar, Gandhi Nagar, Delhi
GSTIN: 07AARFG3240R1ZS
Email: govindgopalfabricsllp@outlook.com
Telephone: +91 93108 87200
We collect the following categories of personal data. This is an itemised description as required under the DPDP Act.
| Data | Why we need it |
|---|---|
| Mobile phone number | To create and secure your account, and to verify your identity by one-time password |
| Full name | To identify you and address you in communications |
| Business or shop name | To identify your firm on orders, invoices and delivery documents |
| Data | Why we need it |
|---|---|
| Shop address and PIN code | To deliver goods, to determine transport routing, and to determine the correct tax treatment of your purchase |
| GST registration number | To issue a legally valid tax invoice and to determine whether tax is charged as CGST/SGST or IGST |
| Photographs or documents you upload | To verify that your business is genuine before we extend trade terms |
| Data | Why we need it |
|---|---|
| Preferred transport provider | To book your consignment with the transporter you have chosen |
| Delivery station | To route your consignment to the correct destination |
| Preferred carton type | To pack your goods as you require and to calculate packing charges |
| Data | Why we need it |
|---|---|
| Products viewed, added to cart and ordered | To process your order and to show you your order history |
| Order quantities, sizes and prices | To fulfil your order, calculate charges and issue an invoice |
| Invoices, payment records and payment method | To maintain accounts and to comply with tax and accounting law |
| Outstanding balance and credit limit | To manage the trade credit we extend to you |
| Internal business scores and customer tier | To determine the pricing, credit terms and service levels applicable to you. These are calculated from your own ordering and payment history with us. |
| Data | Why we need it |
|---|---|
| Device model, operating system version, app version | To provide the App correctly on your device and to diagnose faults |
| A unique installation identifier | To associate your session with your account securely |
| Push notification token | To send you order and account updates |
| App activity — the screens you open, the order in which you open them, and the actions you take in the App, linked to your account identifier | To understand how the App is used, to identify and fix defects, and to improve the ordering experience |
| Performance and diagnostic measurements | To diagnose faults and slow behaviour in the App |
The App may request permission to use your device camera or to access your photo library. This permission is used only when you actively choose to:
We do not access your camera or photo library in the background. You may withdraw this permission at any time in your device settings, though certain features will then not function.
We process your personal data only for the following specified purposes:
We will not use your personal data for any purpose that is materially different from those listed above without first giving you notice and, where required, obtaining your consent.
Online payments made through the App are processed by our payment service provider, Razorpay Software Private Limited.
When you make an online payment, your payment credentials are collected and processed directly by Razorpay under their own privacy policy and security standards. We do not receive, view or store your card number, UPI identifier, or bank account details. We receive only confirmation of whether the payment succeeded, together with a transaction reference number.
You should review Razorpay’s own privacy policy for details of how they handle your payment information.
We may contact you through the following channels:
Sent to your device to inform you of order confirmations, dispatch updates, account approvals and similar transactional events. You may disable push notifications in your device settings.
We may send you order updates, dispatch confirmations, payment reminders and account notices on the mobile number registered to your account. These messages are delivered through WhatsApp, operated by Meta Platforms, Inc., and are subject to WhatsApp’s own terms and privacy practices.
Displayed within the App itself.
You may turn off non-essential communications — including WhatsApp alerts, new-arrival messages and payment reminders — at any time in the Profile section of the App. Essential communications relating to your orders, your account and your legal obligations will continue to be sent, as they form part of the service you have asked us to provide.
We do not sell your personal data. We share it only in the following circumstances:
These providers act as Data Processors on our instructions and are permitted to use your data only for the purposes we specify.
Where your name, business name, delivery address and consignment details are necessary to transport goods to you.
Our accountants, auditors and legal advisers, where necessary and under a duty of confidentiality.
Where we are required to disclose personal data by law, by a court order, or in response to a valid request from a lawful authority.
In the event of a merger, acquisition, restructuring or sale of our business, your personal data may transfer to the successor entity, subject to this Policy continuing to apply.
Your personal data is stored on infrastructure operated by Google (Firebase). Google operates data centres in multiple countries, and your personal data may therefore be stored or processed outside India. Any such transfer is made in accordance with the DPDP Act and applicable government restrictions.
We protect your personal data using reasonable security safeguards, including:
No system can be guaranteed completely secure. While we take reasonable steps to protect your personal data, we cannot warrant absolute security.
In the event of a personal data breach affecting your personal data, we will notify you and the Data Protection Board of India in the manner and within the timelines prescribed under the DPDP Act and the DPDP Rules, 2025, including the details of the breach, its likely consequences, and the measures we have taken to mitigate it.
We retain personal data only for as long as necessary for the purpose for which it was collected, or for such longer period as required by law.
| Category | Retention period |
|---|---|
| Account and profile information | For as long as your account remains active, and for a reasonable period afterwards to handle queries |
| KYC and business verification records | For the duration of our business relationship and for such period as required by law thereafter |
| Order, invoice, tax and payment records | Not less than eight years from the end of the relevant financial year, as required under Indian tax, GST and company law |
| Technical and diagnostic data | Typically not more than 12 months |
Where you request deletion of your account, we will delete your personal profile information but must retain transaction, invoice and tax records for the statutory period stated above. See Section 13 for how to request deletion and what happens to your data.
Under the DPDP Act, 2023, you have the following rights in respect of your personal data:
You may request a summary of the personal data we hold about you, the processing activities we undertake with it, and the identities of any other Data Fiduciaries and Data Processors with whom it has been shared.
You may request that we correct inaccurate or misleading personal data, complete incomplete data, update outdated data, or erase personal data that is no longer necessary for the purpose for which it was collected — subject to any legal requirement that obliges us to retain it.
You may raise a grievance with us in respect of any act or omission regarding your personal data, using the contact details in Section 14. We will respond within the period prescribed under the DPDP Rules.
You may nominate another individual to exercise your rights under the DPDP Act in the event of your death or incapacity.
Where we process your personal data on the basis of your consent, you may withdraw that consent at any time by contacting us using the details in Section 14. Withdrawal will not affect the lawfulness of processing carried out before withdrawal, and may mean we can no longer provide certain services to you.
You may request deletion of your account and associated personal data at any time. You do not need to have the App installed in order to make this request.
By any of the following routes:
If you contact us by email or telephone, please include your registered mobile number and business name so that we can identify your account.
We will acknowledge your request within 7 days and complete it within 30 days. Where a request cannot be completed straight away — for example because you have an order in progress or an outstanding balance — we will tell you the reason and complete the deletion once that matter is closed. Your request remains open in the meantime; it is not refused.
Records of orders for which no tax invoice was issued are retained for stock and dispatch accounting, but your identity is removed from them.
Where a tax invoice has already been issued to you, Indian tax and GST law requires us to retain that invoice for not less than eight years from the end of the relevant financial year (see Section 11). A tax invoice is not legally valid unless it records the name, business name and GSTIN of the recipient, so we cannot remove your identity from an invoice that has already been issued. We retain records of payments and outstanding balances for the same statutory period.
Apart from those statutory records, your personal data is deleted.
We will confirm to you once your deletion has been completed.
If you have any question about this Policy, wish to exercise any right described in Section 12, or wish to raise a grievance about how your personal data has been handled, please contact:
Grievance Officer: Yash Mittal
Govind Gopal Fabrics LLP
IX/25 Main Road, Kailash Nagar, Gandhi Nagar, Delhi
Email: govindgopalfabricsllp@outlook.com
Telephone: +91 93108 87200
We will acknowledge your communication and respond within the timelines prescribed under the DPDP Rules, 2025.
If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India in accordance with the DPDP Act, 2023.
The App is intended solely for business users aged 18 years and above. We do not knowingly collect personal data of children. If we become aware that we have collected personal data of a child without verifiable consent of a parent or lawful guardian, we will delete it promptly.
We may update this Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the “Last updated” date at the top of this Policy. Where the changes are significant, we will notify you through the App or by other appropriate means before they take effect.
This Policy is governed by the laws of India. Any dispute arising in relation to it shall be subject to the exclusive jurisdiction of the courts at Delhi.